Processing time is normally 2-3 working days, unless stated in the product description. Certain made to order items eg with birthstones or engravings, may take up to 4 weeks.
We deliver to all countries across the world. Postage amounts will be calculated at the time of payment processing. International items are sent by Royal Mail International Tracked and Signed which takes 3-5 days to Europe and 5-7 days to USA/Rest of World. Please note that it is the responsibility of the buyer to pay any international customs charges.
All items shipped within the UK will be sent by Royal Mail Recorded Delivery. This is a fully trackable service and will require a signature on delivery. If no-one is available to sign, Royal Mail will leave a card detailing their nearest delivery office from where the package can be collected.
Sometimes we may offer the option for next day delivery for orders made before 12pm. Any next day delivery orders received after 12pm will arrive in 2 working days. We always do our best to get your orders out in time for any deadlines so if you have any questions about this service please email us at email@example.com.
Our standard delivery prices and times (including processing times) are as follows:
UK - 3-5 working days - £2.75 (free for orders over £150)
Europe - 7-10 working days - £8.50
RoW / US - 7-10 working days - £9.50 / £8.50
We really hope you will be happy with your purchase, but if for any reason you find that the item you have purchased is not what you expected, please contact us.
Any requests for returns should be made within 14 days of receiving your items. Please contact us to request a return and instructions will be given regarding how to return the item. Once the item is received unworn in its original packaging, a refund will be made promptly to your PayPal account or credit/debit card. The buyer will be responsible for the cost of shipping the item back. It is up to you how you send your return however we advise that you use insured post in case of loss or damage. Unfortunately we are unable to exchange any custom-made or engraved items. This includes letter charms and engraved letter discs which are made bespoke for each order.
Christmas Returns : Any orders placed between 15th November and Christmas Day can be returned until 14th January 2021. Please just make sure you get in touch with us as soon as you can before this date.
Faulty Items: At our discretion we are happy to repair any item free of charge within a period of 6 months after delivery. Upon return these items will be inspected, and any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty. Any unworn faulty items returned within 30 days of ordering will be given a full refund. If your item is over 6 months old or we deem the item to have been damaged by the wearer there will be a charge for any repairs.
Plating: At Margot & Mila we use only the best quality UK platers with excellent long-lasting results for everyday wear. However over time all plated jewellery can start to wear. If your jewellery needs re-plating we are happy to help with this. Please contact us for more information on charges for this service.
To arrange your return or exchange please email us at