We take your privacy very seriously. Below we outline how we collect and use your data, and give you information about your rights.
Who are we?
How do we collect your information?
When you place an order online, in person (eg at a fair or our studio premises) or by phone
We will gather all the information we need to process your order. This may include: name, email, postal address, billing address, card number or other payment method details (eg Paypal address), contact phone number. We also capture your IP address for fraud check purposes only. When you first place an order online you will also be given the option to opt in for email marketing. We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting us at firstname.lastname@example.org.
When you opt in to receive marketing communications from us
There are several ways you might do this, for example:
using an online form;
writing your details on one of our 'join our mailing list' forms at a fair or event
when entering a competition and asking us to send you emails.
You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or opt out of any marketing by contacting customer services.
When you contact us via email
We keep records of any communications we have with you so that we offer the best service to you and so that we can refer to them at later date if we need to. As with all sensitive data, we keep these details securely.
Using cookies on our website
What do we do with your data?
When you place an order online or by phone – fulfilling your order
Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.
When you opt in to receive marketing from us
We use any data you provide to us (at any time) as way to send you marketing emails for new products, updates and invitations to events. If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called 'consent'.
We will keep personal data unless you tell us you no longer wish to receive marketing from us, in which case we will remove your opt-in, and keep only transactional data from those who have purchased from us.
When you contact us with a question or query
We only use this data to answer your query and to refer to at a later date if necessary.
When do we share on your data?
We never pass on, sell or swap your data for marketing purposes to third parties. We do pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example:
courier companies (to send orders);
Third party payment processing companies (to fulfill online orders and orders made electronically at fairs or events);
marketing agencies (to send out emails);
data analysis companies (to provide us with tools to analyse our data);
We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.
Your rights relating to personal data
You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.
You have the right to ask for your data to be deleted or corrected - except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with Margot & Mila, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at and write DPO as subject matter.
Right to complain with a supervisory authority:
If you consider Margot & Mila to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.